Consulting and Implementation

ISO 9001:2015 – Quality Management System Requirements

How can we help?

Digital Service Associates provides ISO 9001:2015 consulting services for organizations from various sizes and domains.

Digital Service Associates will  handhold the organization in the ISO 9001:2015 certification journey , right from
–> Obtaining leadership commitment through definition of organizational context ,
–> Gap analysis ,
–> Process definition ,
–> QMS System implementation ,
–> Employee training ,
–> Process implementation ,
–> Implementing a continuous improvement framework,
–> Internal audit to prepare the organization for the  ISO Certification audit.

We follow the approach as defined by Deming ‘PDCA” cycle and ensure that the all-round solution is in place which will springboard the organization to the next level

Contact us today to find out how our Consulting and Implementation services can support your business.

What is ISO 9001:2015 ?

“ISO 9001:2015 – Quality Management System Requirements” is a globally accepted industry standards released by the International Organization for Standardization, that specifies the requirements for a Quality Management System (QMS) .

ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. Implementation of ISO 9001:2015 standards have historically seen to increase business efficiency, improve communication, enhance customer experience, ensure delivery excellence, multiply market share and increase return on investment.

To learn more about ISO 9001:2015 please visit https://www.iso.org/iso-9001-quality-management.html

ISO 27001:2013— Information security management systems


How can we help?

Digital Service Associates provides ISO 27001:2013 consulting services and help implement a well-rounded Information Security Management System that will address and maintain the security posture of the organization.

We help in defining the appropriate Information security framework that shall implement appropriate policies, procedures, risk management approach etc.
Digital Service Associates will brace the organization in the ISO 27001:2013 certification journey , right from

-> Obtain leadership commitment
-> Plan the ISMS implementation
-> Conduct Risk Assessment
-> Complete gap analysis
-> Process definition
-> ISMS implementation
-> Cross train the ISMR
-> Employee training
-> Process implementation
-> Implementing a continuous improvement framework
-> Internal audit to prepare the organization for the ISO Certification audit.

We will ensure that your organization’s ISMS is aligned with the ISO 27001 requirements and seamlessly implement a process based approach that protects your organization’s vital assets like employee and client information, brand image and other private information.

Contact us today to find out how our Consulting and Implementation services can support your business

What is ISO 27001:2013 ?

ISO 27001:2013— Information security management systems — Requirements specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization.

Focusing on Information Security, ISO 27001:2013 helps organizations reduce risk, optimize operations within an organization due to clearly defined responsibilities and business processes, and build a culture of information security.

ISO 27001:2013 helps organizations in reducing security incidents and meeting additional compliance requirements. It also helps you gain an edge against the competition by instilling confidence in your organization’s ability to protect information.

ISO 27001 is a benchmark standard for the Information security in the current digital world. Slippage in information security can impact every stakeholder in the business process and it is extremely important to have a system in place that will protect against data losses, malicious attacks , violations etc.

To learn more about ISO 27001:2013 please visit https://www.iso.org/isoiec-27001-information-security.html




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ISO 20001:2018 – Information Technology – Service Management



How can we help?

Digital Service Associates brings in extensive consulting experience that will help your organization implement a comprehensive Information Technology Service Management System, that shall demonstrate its capability for the design, transition, delivery and improvement of services that fulfill service requirement.

Through the establishment of the process-based approach, we help you build a strong focus on the customer delivery excellence. We help you build in the consistency in service delivery and continuously improve the business process while building efficiency.

Our Indigenous consulting delivery framework provides a simple step by step approach in ensuring that you meet the ISO 20000-1:2018 requirements seamlessly with very little overhead.

Through our other service offerings like Tool Implementation services we also support digitizing/automating many business process areas that shall help in efficient transition. We help you an overall solution, train your employees, conduct internal audit and prepare your team for a successful external audit.

Contact us today to find out how our Consulting and Implementation services can support your business.

What is ISO 20001:2018 ?

ISO 20000-1:2018 is an International standard for Information Technology service providers. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management System. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

ISO/IEC 20000-1:2018 certifies that the organization takes a comprehensive approach to IT Service management and delivery both for external customers and internal IT groups. This standard also addresses a need for process-based approach for delivering the services of an acceptable quality.

ISO 20001:2018 helps your organization to establish a consistent approach by all you and your service providers and assure that their service requirements will be fulfilled, either internal or external, benefiting employees and clients.

To learn more about ISO 20001:2018 please visit https://www.iso.org/standard/70636.html

ISO 22301:2019 – Business continuity management systems


How can we help?

Digital Service Associates provides comprehensive consulting services to help your organization establish a Business Continuity Management System. We support by completing an initial assessment of the existing system and provide detailed summary on the gaps identified.

We support your organization in ensuring that appropriate training is provided to your employees to educate them on the BCMS requirements.

We shall assist you to design , build and implement your own ISO 22301 compliant BCMS that shall help you

-> Identify and manage current and future threats to your business
-> Take a proactive approach to minimizing the impact of incidents
-> Keep critical functions up and running during times of crises
-> Minimize downtime during incidents
-> Improve recovery time
-> Demonstrate resilience to customers, suppliers, and for tender requests.

Contact us today to find out how our Consulting and Implementation services can support your business.

What is ISO 22301:2019 ?

ISO 22301:2019 – Business continuity management systems — Requirements is an International standard detailing the requirements of building the organizations security and resilience through setting up and managing an effective Business Continuity Management System.

Business Continuity Management Systems provide the ability for the organization to prepare for, reduce the likelihood of occurrence, respond to and recover from business disruptions when they arise.

ISO 22301:2019 requirements implementation benefits your organization by building the confidence on the ability to continuous business operations throughout the disruption , build your brand image , lower the cost of loss of service , create an edge for your organization in comparison to your competition and ensure a resilient response system in place which exhibits pure professionalism

To learn more about ISO 22301:2019 please visit https://www.iso.org/standard/75106.html

ISO 14001:2015 – Environment Management System


How can we help?

Digital Service Associates provides ISO 14001 consulting services in helping you establish an Environment Management System (EMS) framework in your organization and obtain ISO 14001 Certification .We understand your tighter budget limits and resource constraints in implementing an EMS and provide you with an effective consulting solution tailored to your needs and meets customer expectations, legal requirements, and tender requests for small businesses with sustainable futures.

We help you to

–> Set your EMS targets and objectives and assist you in meeting them.
–> Implement effective monitoring and measures
–> Focus on continually improving their environmental performance, whilst complying
with any applicable legislation.
–> Analyze your business process and implement steps that minimize the adverse
effects of operations and practices on the environment.
–> Train the organization on compliance to existing applicable laws, regulations and
other environmentally oriented requirements.
–> Demonstrate commitment towards eliminating environment harming elements
–> Minimize the risk of regulatory and environmental liability fines
–> Reduce in waste and consumption of resources
–> Improve corporate brand image among regulators, customers and public

Contact us today to find out how our Consulting and Implementation services can support your business.

What is ISO 14001:2015 ?

ISO 14001:2015 is an internationally accepted standard that details on how to implement an effective environmental management system. It is designed to help businesses remain commercially successful without overlooking environmental responsibilities. It can also help you to grow while reducing the environmental impact of this growth.

An ISO 14001 system provides the framework to allow you to meet increasingly high customer expectations of corporate responsibility as well as legal or regulatory requirements.

An environmental management system can help you to improve your performance, cut waste, and reduce costs without compromising on service.

Implementing an ISO 14001 environmental management system helps meet legal obligations as well as increase new business opportunities. Demonstrating a commitment to managing your environmental impact wins greater stakeholder and customer trust.

To learn more about ISO 14001:2015 please visit https://www.iso.org/iso-14001-environmental-management.html

ISO 17025:2017 – Testing and Calibration Laboratories


How can we help?

Digital Service Associates has helped multiple testing and calibration laboratories obtain their ISO 17025 accreditation.

Our team of experts will help you to

–> Prepare the manual detailing scope, quality policy, business process workflow
–> Define the processes pertaining to the testing and calibration activities.
–> Demonstrate your ability to produce precise, accurate test and calibration data.
–> Provide guidance to ensure traceability of measurements and calibrations to
national standards and provide guidelines for test equipment maintenance , usage
of test equipment and the handling of the relevant data .
–> Ensure that all relevant records are developed, identified, managed properly to
demonstrate compliance to the standard.
–> Audit internally to ensure proper implementation of the processes and help the
organization get ready for the accreditation audit.

Contact us today to find out how our Consulting and Implementation services can support your business.

What is ISO 17025:2017 ?

ISO 17025:2017 is an international standard detailing the general requirements for the competence of testing and calibration laboratories. ISO 17025 shares many commonalities with ISO 9001 but ISO 17025 evaluates the technical competence in lab testing and calibration services and it applies to organizations that produce testing and calibration results.

ISO 17025 proves that your laboratory has an acceptable quality management system in place, and it has the ability and competence to provide testing and calibration results. ISO/IEC 17025 accreditation helps you minimize risk , avoid expensive retesting, enhances your confidence in your product by assuring that it has been thoroughly evaluated by an independent, competent third party assessor.

Accredited labs perform tests against the international standards (ISO 17025) and results are mutually acceptable between different governmental and regulatory organizations. An ISO/IEC 17025 accreditation certificate will show potential customers that your laboratory values quality and that you have taken steps to ensure that your calibration or testing results are accurate and reliable.


To learn more about ISO 17025:2017 please visit https://www.iso.org/ISO-IEC-17025-testing-and-calibration-laboratories.html

AS9100 D – QMS for the Aviation, Space and Defense industry


How can we help?

Digital Service Associates can help your company get the absolute most from our consulting services. We work with you to make the entire process of attaining AS9100 certification as fast, simple and cost effective as possible.

We work with your organization and focus on the way you get your product from conception all the way to delivery, help you implement procedures that achieve a maximum effect in meeting your organization goals and the AS9100 standard.

Our objective is to get the certification process with the least amount of disruption to your normal business process. We provide services to ensure that your quality management system will sustain high quality levels for product creation, customer service, and on-time delivery.

We will also introduce your employees to the AS9100 requirements and conduct an Internal audit to ensure seamless implementation and ensure preparedness to the certification audit.

Contact us today to find out how our Consulting and Implementation services can support your business.

What is AS9100 D ?


AS9100 is the international Quality Management System standard for the Aviation, Space and Defense industry, created by the International Aerospace Quality Group (IAQG), and AS9100 Rev D (2016) is the most recent version.

The standard provides suppliers with requirements for creating and maintaining a comprehensive quality system for providing safe and reliable products to the Aviation, Space and Defense industry, as well as civil & military aviation requirements.

The AS9100 standard specifies the QMS requirements to be documented and implemented by organizations designing, developing and manufacturing aerospace products.

AS9100 encompasses the ISO 9001 and additional IAQG requirements, so a certification to AS9100 includes certification to the popular ISO 9001 standard as well.

If the organization creates a Quality Management System which meets these requirements they can seek AS9100 Registration, resulting in their “AS9100 Certificate” generally provided along with the “ISO 9001:2015 Certificate”.

To learn more about AS9100D please visit https://www.sae.org/standards/content/as9100d/

Cybersecurity Maturity Model Certification (CMMC)

How can we help?

US Department of Defense (DoD) developed the CMMC as a “verification component” with respect to cyber security requirements. The DoD has entrusted DoD contractors to achieve compliance, which means that all DoD Contractors will need to become CMMC Certified by passing a CMMC Audit to verify they have met the appropriate level of cybersecurity for their business.

Eventually, this will be a requirement for any organization who wants to hold contracts with the Department of Defense or work as subcontractors on DoD related projects. For more information on the appropriate levels of cyber security.

While the certified third-party assessor organizations (C3PAO’s) to conduct audits are still being selected by DoD,

Digital Service Associates can help you in implement the CMMC model at your organization and comply with the cyber security mandate detailed in CMMC.

We will review your existing processes, provide a gap summary, plan to address the gaps, define controls and processes, and map these controls and processes across several maturity levels that range from basic cyber hygiene to advanced.

We will help you in ensuring that the risk levels are reduced, and you have the proper controls, monitoring and systems in place to successfully pass the CMMC Audit.

Contact us today to find out how our Consulting and Implementation services can support your business.

What is CMMC ?

Cybersecurity Maturity Model Certification (CMMC) is a model developed by Office of the Under Secretary of Defense for Acquisition & Sustainment (OUSD(A&S)) by working with DoD stakeholders, University Affiliated Research Centers (UARCs), Federally Funded Research and Development Centers (FFRDC) and combining various cybersecurity control standards such as NIST SP 800-171 (Rev. 1 & Rev. B), NIST SP 800-53, ISO 27001, ISO 27032, AIA NAS9933 and others into one unified standard for cybersecurity.



CMMC maps the controls and processes from the various standards across several maturity levels that range from basic cyber hygiene to advanced.

For a given CMMC level, the associated controls and processes, when implemented, will reduce risk against a specific set of cyber threats.

CMMC aims to provide a cost-effective and affordable approach for small businesses to implement at the lower CMMC levels.

CMMC Model V1.0 was released in January 2020 addressing the Controlled Unclassified Information (CUI) and sets the standard for future DOD Acquisitions.

CMMC Model 1.0 encompasses 17 Capability domains, 43 Capabilities, 5 Processes across the levels to measure the maturity, 171 Practices across levels to measure technical capabilities

Lean Six Sigma

How can we help?

Digital Service Associates have vast experience in implementation of Lean Six Sigma principles at various organizations. Our expertise in using qualitative and quantitative techniques or tools to drive process improvement helps your organization achieve the Lean goals efficiently.

We work with you to

–> Define the strategic goals of the Lean Six Sigma program for the organization.
–> Implement the Six sigma framework
–> Plan the effort,
–> Set up on the Six Sigma Program Office,
–> Define the criteria for the Lean Six Sigma project, including deliverable
requirements etc.
–> Establish the right measures that align with the strategy and help the progress of
the Lean six Sigma projects through various phases .
–> Support organization with various tools for statistical process control (SPC),
control charts, failure mode and effects analysis (FMEA), process mapping and
more .
–> Analyze the implementation, suggest improvement and provide a framework of
establishing control, thereby ensuring your success and higher ROI.

Contact us today to find out how our Consulting and Implementation services can support your business.


What is Lean Six Sigma?

Lean Six Sigma is a continuous process improvement methodology designed to eliminate problems, remove waste and inefficiency, and improve working conditions to provide a better response to customers’ needs.

Implementation of Lean Six Sigma provides you with many competitive advantages including streamlined efficient processes, increased capacity, reduced lead times, improve productivity, higher bottom-line results, enhanced customer experience and increased loyalty.

Lean Six Sigma enables you to move from defect detection to defect prevention strategy thereby helping you reduce costs and remove waste.
 
Lean Six Sigma is a fact based, data driven philosophy of improvement that values defect prevention over defect detection. The approach also helps in non-value-added activities from the business processes thereby increasing the efficiency

Tool Implementation

How can we help?

Implementing Quality Management System can be done through multiple approaches, historical QMS were maintained in hard copy format and few organizations do maintain the process assets on a computer folder .Many organizations have multiple manual steps involved the quality management business process workflow , sometime leading to redundancy , lapse of time , lost productivity , decreased efficiency etc. .

Digital Service Associates can help you digitize, digitalize, automate, transform your quality management business process workflow. Through the tool implementation consulting services, we help you identify the right solution that suits to your business, help planning the implementation and provide support for the implementation.

Tools like document management / document collaboration tools can help create the Process Asset Library , so would the IT help desk system that automates the IT Service management , while a enterprise level Risk Management tool can help manage the risks. We will work with you to understand the business process , available infrastructure and provide the right tool selection services and tool implementation services if required.

Contact us today to find out how our Consulting and Implementation services can support your business.